Quick to answer
A fast, friendly touchscreen flow that takes seconds, full-screen and landscape.
Encore Feedback
Customer feedback kiosk for UK hospitality and retail
Encore turns a tablet in your venue into a customer feedback kiosk. Customers tell you how their visit felt in seconds, and your managers can act while the customer is still in the building.
What a customer feedback kiosk does
A customer feedback kiosk is a screen in the venue that asks customers a few short questions at the point of experience. Feedback is captured while the visit is fresh, not days later in a survey or a public review.
The Encore kiosk runs on a tablet as a full-screen, landscape web app. You pair it to a venue with a code or a QR, with no installs and no hardware lock-in. Questions are built once at head office and targeted to the right kiosks and languages, and new releases reach every device on their own.
Built for the venue floor
Everything the kiosk needs to capture honest feedback in a busy venue.
English and Welsh
Per-locale questions with English and Welsh as vetted baselines, and a wider language registry beyond them.
White-labelled to your venue
Your logo, colour and venue name on the kiosk, included on every plan.
Works offline
The kiosk keeps capturing when the connection drops and syncs automatically once it is back.
Accessible by design
WCAG AA contrast and 44px touch targets, so every customer can leave feedback comfortably.
Feedback without a kiosk
Print a single-use, time-limited code on the receipt so customers can leave feedback from their own phone.
From the kiosk to head office
Every response lands in one place, so head office sees how each venue is doing and the venue gets the prompt it needs to put things right.
- Satisfaction trends, volume and breakdowns per outlet, with the comments behind the scores
- A cross-site dashboard to spot the venue that needs attention today
- Instant low-score alerts to the right manager when a score falls below your threshold
- Immediate, daily or weekly email digests, with the detail attached as a CSV
- A drop-off metric that shows where customers start but do not finish
- CSV export of any report for your own analysis
Consent, privacy and security
Encore is built by MCR Systems, part of the Vesta Software Group, to enterprise security and compliance standards: ISO 27001 certified, PCI DSS compliant, Cyber Essentials certified and AWS hosted.
- Email capture on the kiosk is opt-in, with explicit consent
- Configurable data retention, and subject access export and erasure
- Mandatory MFA, role-based access, a full audit log and strict tenant isolation, on every plan
- Evacuation mode, a life-safety override that takes chosen kiosks over in seconds, on every plan
Getting a kiosk live
- 1
Set up your venues
Add your outlets and pair a kiosk with a code or QR.
- 2
Ask the right questions
Build your question set centrally and target it to the right kiosks and languages.
- 3
See it and act
Watch satisfaction live, get alerted to low scores, and act before a visit turns into a complaint.
Compare the Essentials, Professional and Enterprise plans, or see the full feature list.
See the Encore kiosk in your venues
A short demo is the quickest way to see how it would work for your sites.
Request a demo