On-kiosk capture
A fast, friendly touchscreen flow that takes seconds. Landscape, full-screen, and built for the venue floor.
Real-time customer feedback
Understand the feeling of every place.
Real-time feedback. Real insight. Better experiences. Encore captures in-venue feedback the moment the experience happens, so your teams can act before a quiet problem becomes a review.
Built for hospitality and retail operators running multiple sites.
Built to enterprise security and compliance standards
- ISO 27001 certified
- PCI DSS compliant
- Cyber Essentials certified
- AWS hosted
- Part of the Vesta Software Group
Made for multi-site operators
Whether you run cafes, restaurants, bars or shops, Encore gives head office a clear, live read on customer satisfaction across every outlet, and gives each venue the prompt it needs to put things right.
Everything you need to listen, understand and act
A complete feedback platform, from the kiosk in the venue to the dashboard at head office.
Capture
Bilingual and multilingual
Per-locale questions with English and Welsh as vetted baselines, and a wider language registry beyond them.
Accessible by design
WCAG AA contrast and 44px touch targets, so every customer can leave feedback comfortably.
White-labelled to your venue
Your logo, colour and venue name on the kiosk, included on every plan.
Works offline
The kiosk keeps capturing when the connection drops and syncs automatically once it is back.
Feedback without a kiosk
Print a single-use code on the receipt so customers can leave feedback from their own phone.
Understand
Live satisfaction trends
See how each venue is doing over time, with volume, breakdowns and the comments behind the scores.
Cross-site dashboard
One view across the whole group, so head office can spot the venue that needs attention today.
Drop-off insight
A walk-away metric shows where customers start but do not finish, so you can tune the questions.
Export to CSV
Take any report into your own tools for deeper analysis or board reporting.
Act in the moment
Instant low-score alerts
When a score falls below your threshold, the right manager is told straight away, while the customer is still in the building.
Email digests
Immediate, daily or weekly summaries land in the inbox, with the detail attached as a CSV.
See the comments
Read what customers actually said, alongside the score, so the follow-up is genuine.
Run at scale
Enrol in minutes
Pair a kiosk with a code or QR. Batch the codes and print a brand-styled QR PDF for a whole rollout.
Manage questions centrally
Build your question set once and target it to the right kiosks and languages, with design templates to keep it on-brand.
Device health at a glance
A regular heartbeat reports each kiosk's status and uptime, so you know every screen is live.
Self-updating kiosks
New releases reach every device on their own, with no manual visit or cache clear.
Safe and compliant
Evacuation mode
A life-safety override takes chosen kiosks over in seconds for a fire, drill or other emergency. Included on every plan.
GDPR and data-subject tools
Opt-in email capture with explicit consent, configurable retention, and subject access export and erasure.
Secure by default
Mandatory MFA, role-based access, a full audit log and strict tenant isolation, never behind a paywall.
One view across the estate
Satisfaction you can watch in real time
Encore turns every visit into a number you can act on. Track satisfaction by venue and across the group, get told the moment a score dips, and read the comments that explain why.
- Trends, volume and breakdowns per outlet
- Low-score alerts to the right manager
- Comments and a walk-away (drop-off) metric
See your venue on a kiosk
Type in your venue name, pick a starter template, and try the kiosk exactly as your customers would. It runs right here in your browser and nothing is saved.
Starter template
A live preview. Tap to begin, choose a face, and walk the journey.
Like what you see? Request a demo and we will set this up for your real venues.
How it works
- 1
Set up your venues
Add your outlets and pair a kiosk with a code or QR. No installs, no hardware lock-in.
- 2
Ask the right questions
Build your question set centrally and target it to the right kiosks and languages.
- 3
See it and act
Watch satisfaction live, get alerted to low scores, and act before a visit turns into a complaint.
Plans that grow with you
Priced per site and per tablet, paid annually in advance through your Symphony Enterprise contract. Pick the tier that fits, and move up as you add venues.
Currency
Essentials
A single venue to a few sites
from £18
per site / month, plus £7 per tablet
- Core feedback capture (kiosk PWA)
- Standard reporting and CSV export
- Multilingual, including Welsh
- Weekly email digest
- Evacuation mode and GDPR tools
Most popular
Professional
A multi-site chain
from £30
per site / month, plus £7 per tablet
- Everything in Essentials
- Low-score and threshold alerts
- Immediate, daily and weekly digests
- Design templates
- Per-device question targeting
Enterprise
An estate or group
POA
Per site and per tablet, priced on application
- Everything in Professional
- Integration API (read-only) and usage stats
- Single sign-on (Entra / OIDC)
- Kiosk and admin-portal white-labelling
- Priority support
Prices shown are for payment annually in advance. Figures are indicative and in GBP first. Other currencies are shown with the GBP equivalent in brackets at an indicative rate. Final pricing is confirmed on your Symphony Enterprise contract.
On every plan, never paywalled
Multilingual capture, evacuation mode (life-safety), the GDPR and data-subject tools, kiosk white-labelling, and the full security baseline (MFA, role-based access, audit logging and tenant isolation) are included on Essentials, Professional and Enterprise alike. We do not gate safety or compliance behind a price.
See Encore in your venues
A short demo is the quickest way to see how it would work for your sites.
Request a demo